Refund Policy

We believe in fairness, clarity, and respect — even in the fine print. This refund policy is here so you know exactly where you stand with us. No surprises. No grey areas.

Our Refund Philosophy

We put real care into the work we deliver, and our services are tailored to each client. Because of the customised nature of our accounting, bookkeeping, and advisory work, refunds are not automatically issued once work has started or services have been delivered.

When a Refund May Be Considered

That said, we’re human. If something isn’t right, we want to hear from you. A refund may be considered on a case-by-case basis in situations where:

• 🔹 You were charged in error
• 🔹 You made a duplicate payment
• 🔹 A service was paid for but not delivered or started
• 🔹 There was a serious issue we didn’t resolve after being given a chance to make it right

How to Request a Refund

To request a refund, please email us at info@bondesq.com within 14 days of the issue. Be sure to include:

• 🔹 Your full name and contact details
• 🔹 The invoice or payment reference number
• 🔹 A brief description of your concern

We aim to review and respond to all refund requests within 7 business days.

Non-Refundable Items

The following are generally not eligible for refunds:

• 🔹 Services already completed and delivered
• 🔹 Third-party costs incurred on your behalf (e.g. HMRC filings, software subscriptions)
• 🔹 Digital downloads or proprietary tools once accessed or delivered

Let’s Talk First

We care about long-term relationships more than short-term transactions. If something isn’t sitting right, talk to us. We’ll always aim for a fair and human resolution.